SHIPPING & RETURNS
SHIPPING
All Mylah The Label orders are shipped from Brisbane, Australia, via Australia Post. Postage times are estimated – these times may vary and cannot always be guaranteed. Tracking will be provided for all orders. Please allow 1-2 business days to prepare and post your order.
Any orders placed that include “made to order” items will be dispatched once all items are available, as a single delivery. If you would like your “in stock” items posted prior to your “made to order” items, you will need to place two separate orders and pay for shipping costs on both. Please contact us if you need assistance with this. We offer free standard shipping for Australian orders over $150. Please see below for shipping costs and delivery estimates.
Australia
New Zealand
INTERNATIONAL SHIPPING
Asia Pacific:
Standard $18 AUD – 10-18 business days
Express $34 AUD – 6-11 business days
USA & Canada:
Standard $21 AUD – 6-9 business days
Express $36 AUD – 3-6 business days
UK & Europe:
Standard $25 AUD – 6-8 business days
Express $40 AUD – 4-6 business days
Rest of the world:
Standard $30 AUD – 20-25 business days
Express $45 AUD – 12-18 business days
RETURNS POLICY
We offer 30 day returns for exchange, store credit or refund. For hygiene reasons, we unfortunately cannot accept returns on underwear bottoms - unless faulty. Please check our size guide carefully and contact us if you need help choosing your correct size. Items must be received in original condition – unworn, unwashed, with all tags still attached. Return shipping costs are the responsibility of the customer. Returns will be processed within 2 days of receiving. Return funds may take 2-3 business days to clear into your account, depending on your payment method. For exchanges, please allow 2-3 weeks for your new item to be made if it is not in stock. Please contact us to initiate a return.
Garments that are specially ordered as custom-made are not eligible for returns or exchanges. This includes custom sizing, made-to-measure or design changes. If you are unhappy with your custom-made garment, please contact us so we can make it right!
All Mylah The Label garments are handmade – this means each piece is unique and minor differences cannot be considered as faults. Care instructions should be followed carefully to prolong the life of your garment. We may not accept faulty returns if we determine the fault is caused by care instructions not being properly followed. If you believe you have received a faulty item or your order is incorrect, please contact us immediately so we can resolve this for you with the highest priority.